RETURN & REFUND POLICY
This Return and Exchange Policy is only applicable for purchases made through Bawallovers Website only
We will not be responsible for items that are purchased through non-registered Personal Shopper / Agent / Dropship or other Certified Agent & Dropships that are not registered under our team
1- Complaints must be lodged within 3 working days starting on the day the customer has received the order.
2- Complaints made after the lapse of this period will not be entertained. Please allow us within 48 hours to respond to your complaints.
3- For complaints on items purchased through Certified Agents/Certified Dropship, customers must liaise with their Certified Agents/Certified Dropship within 7 working days after they received the parcel. Certified Agent/Certified Dropship will then bring the issue to us and complaints will then be entertained by the persons in charge.
4- Return and exchange are only applicable for items that are defective or damaged from our side, or mistakenly delivered.
5- Please fill in our Return & Exchange Form and allow us within 48 hours to process your appeal.
6- Return items must be in good condition, unworn, unwashed, and in an unaltered condition with all tags attached (Please refer to the conditions below).
7- The new item will be processed within 5-7 working days to deliver back to the customer. The returned products will be received by our warehouse within 7 days and will go through our Quality Check Department for examination and faulty confirmation.
Unworn, with tag and
unwashed
- Defected goods must be returned within 3 days
after receiving.
- No cash refund.
- Exchange with new stock or any design, with
the same value, is subject to stock availability and faulty confirmation
from the Quality Check Department.
Unworn, without tag and
washed
- Goods that are detected to experience color
faded or fabric shrinking only after being washed must be returned within
3 days after receiving. Any other forms of defects after being washed will
not be entertained.
- No cash refund.
- Exchange with new stock or any design, with
the same value, is subject to stock availability and faulty confirmation
from the Quality Check Department.
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We do not honor walk-in returns.
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We will not attend any exchanges for a different
color, size, and design or any wrong purchases. Examples: “I change my
mind”, “I don't like this design”, “The size doesn’t fit me”, "I wish to
change to another size", “I’ve bought or clicked on the wrong
product/variant”, "I want to change to another color".
v
All return or exchange item(s) postage fees will
be refunded through store credit only.
v
We do not provide refunds. Request for refund
will only be entertained under the circumstances for cases of out-of-stock or
defects that have no replacements or beyond repair.
In the event the product return is not faulty we may at our
discretion not replace or refund you for the product and/or may require you to
pay all reasonable carriage and service costs at our standard current fees. To
the extent permitted by law, we shall not be liable to you for any losses,
liabilities, costs, damages, charges, or expenses as a result.
We reserve the right
to alter this policy without prior notice. For further inquiries do not
hesitate to reach us by email at sales.bawallovers@gmail.com
OPERATION HOURS
Monday - Sunday
: 10:00 AM - 7:00 PM
BREAK:
Monday-Sunday :
1:00PM - 2:00PM (Closed during Hari Raya Aidilfitri & Hari Raya
Aidiladha ONLY)
Email after 3PM will be
replied to on the next working day